Privacy Policy for CW Hair & Beauty International
Last updated: 8 April 2026
CW Hair & Beauty International (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws. POPIA is the main South African law governing the protection and lawful processing of personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://cwinternational.co.za/, contact us, make an enquiry, or interact with our services.
1. Responsible Party
For purposes of POPIA, the responsible party is:
CW Hair & Beauty International
Shop 6, Main Road cnr Dean Street
Newlands, Cape Town, 7700
Email: reception@cwinthairbeauty.com
Hair Salon: 066 325 5810
Barbershop: 060 382 0971
2. Information Officer
POPIA requires public and private bodies to register their Information Officers with the Information Regulator.
Our Information Officer details are as follows:
Information Officer: [Insert full name]
Email: [Insert email address]
Phone: [Insert phone number]
3. What personal information we collect
Depending on how you interact with us, we may collect and process the following personal information:
- your name and surname
- your email address
- your phone number
- information you provide in enquiry, contact, booking, or message forms
- appointment or service-related information you choose to provide
- records of your communications with us
- technical information collected through website usage, such as browser type, IP address, device information, and cookies
- any other personal information you voluntarily provide to us
The website visibly collects at least name, email address, phone number, subject, and message through its contact form.
4. How we collect personal information
We may collect personal information:
- directly from you when you submit a contact form, booking request, or enquiry
- when you contact us by phone, email, WhatsApp, or social media
- when you visit and use our website
- from third-party service providers where necessary to provide services to you
- from online booking or linked third-party platforms if you choose to use them
5. Why we collect and use your personal information
We may process your personal information in order to:
- respond to your enquiries
- communicate with you about appointments, services, or requests
- provide salon, beauty, barber, or related customer support services
- manage bookings and customer relationships
- improve our website, services, and customer experience
- maintain internal records and administration
- comply with legal and regulatory obligations
- send service-related notices
- send marketing communications where permitted by law and where required consent has been obtained
Under POPIA, personal information must be processed lawfully and for a specific, defined purpose.
6. Lawful basis for processing under POPIA
We process personal information only where permitted by POPIA, including where:
- you have consented
- processing is necessary to take steps at your request or to provide a service to you
- processing is necessary to comply with a legal obligation
- processing protects a legitimate interest of yours
- processing is necessary for our legitimate interests, provided your rights are not unfairly overridden
7. Special personal information
We do not intentionally collect or process special personal information unless it is necessary, lawful, and permitted under POPIA.
If you voluntarily provide sensitive information to us, for example information related to allergies, health concerns, or treatment limitations relevant to a service, you consent to our processing of that information only to the extent necessary to assist you, provide safe services, or comply with legal obligations. POPIA has separate rules for special personal information.
8. Direct marketing
If we send you direct marketing by electronic communication, such as email, SMS, or similar channels, we will do so in accordance with POPIA. The Information Regulator’s guidance says unsolicited electronic direct marketing is regulated by section 69 of POPIA, and consent is generally required unless the person is an existing customer in the circumstances allowed by law.
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link where available
- contacting us directly and asking to be removed from marketing communications
9. Sharing of personal information
We do not sell your personal information.
We may share your personal information with:
- employees or authorised representatives who need the information to assist you
- service providers who help us operate our website or business
- third-party booking or scheduling platforms if you choose to book through them
- IT, hosting, analytics, or communications providers
- legal, regulatory, or government authorities where required by law
- professional advisers where reasonably necessary
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that they keep your personal information secure and process it only for authorised purposes.
10. Cross-border transfers
Your personal information may be stored or processed outside South Africa if we use service providers or systems located in other countries.
Where this happens, we will take reasonable steps to ensure that such transfers comply with POPIA and that your personal information remains protected. The Information Regulator’s published POPIA materials discuss further transfer safeguards and data subject consent in the cross-border context.
11. Retention of personal information
We keep personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required by law.
When personal information is no longer needed, we will securely delete, destroy, or de-identify it, subject to any lawful retention obligations. POPIA regulations also provide for requests to delete or destroy personal information where retention is no longer authorised.
12. Security safeguards
We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
13. Cookies and website usage data
Our website may use cookies and similar technologies to:
- keep the website functioning properly
- remember user preferences
- understand website traffic and usage
- improve website performance and user experience
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
14. Your rights under POPIA
As a data subject, you have rights under POPIA, including the right to:
- be notified that your personal information is being collected
- request access to personal information we hold about you
- request correction, deletion, or destruction of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, unlawfully obtained, or no longer authorised to be retained
- object to certain processing in appropriate circumstances
- object to direct marketing
- lodge a complaint with the Information Regulator
The Information Regulator’s resources and POPIA regulations specifically recognise rights of access, correction, deletion, destruction, and objection.
To exercise any of these rights, please contact our Information Officer using the details above.
15. Children’s personal information
We do not knowingly collect personal information from children without appropriate authority or consent where required by law. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can address the issue. The Information Regulator also publishes separate guidance on the processing of children’s personal information.
16. Third-party websites and services
Our website may contain links to third-party websites or booking systems. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing them with your personal information.
17. Complaints
If you believe that we have used your personal information unlawfully or in a way that infringes your rights, please contact us first so that we can try to resolve the issue.
You may also lodge a complaint with the Information Regulator (South Africa). The Regulator’s site says complaints can be lodged through its eServices Portal, and it lists complaint and enquiry contact details including POPIAComplaints@inforegulator.org.za, enquiries@inforegulator.org.za, and 010 023 5200.
Information Regulator (South Africa)
Website: Information Regulator eServices Portal
Email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Phone: 010 023 5200 / 0800 017 160
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. Any updates will be published on this page with a revised “Last updated” date.
19. Contact us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
CW Hair & Beauty International
Email: reception@cwinthairbeauty.com
Hair Salon: 066 325 5810
Barbershop: 060 382 0971
Address: Shop 6, Main Road cnr Dean Street, Newlands, Cape Town, 7700